Cancellation policy

Last updated October 25, 2026

We understand that life with young children can be unpredictable. Sessions are small, so when plans change, please cancel as early as you can so another family has the chance to come.

When to cancel

Sessions: at least 12 hours before the session starts.
Workshops: at least 24 hours before the workshop starts.
Series and events: by the last day to cancel shown when you book. Each series and event has its own.

Cancel from the link in your confirmation email, or from your account's Bookings page.

What happens when you cancel in time

A session from your membership or a pack comes back to your account to use again.
If you paid for it on its own, we refund it to your original payment method.

Late cancellations and no-shows

A later cancellation, or not coming without canceling, uses the session, whether it came from a membership, a pack, a gift or a payment of its own. We don't refund it.
We don't charge late or no-show fees.
On Unlimited memberships, three no-shows within 60 days pause advance booking for two weeks. Same-day booking still works.

Waitlists

When a session is full, you can join its waitlist. If a spot opens, we'll let you know and hold it for you for a short time.

When we change or cancel something

We may need to change a session's time, guide or theme, or cancel it. If we cancel, a session from your membership or a pack comes back to your account, and anything you paid for on its own is refunded in full.

How far ahead you can book depends on your membership and is shown on our Memberships page. Our Membership terms and Refund policy have the rest. Questions: hello@thethirdclover.com or 925-486-7606.