Refund policy

Last updated October 25, 2026

This policy covers refunds for memberships, sessions, packs, gifts and boutique purchases. Nothing here limits any right you have under the law.

Memberships

You can cancel at any time from your account. Charges stop, and you keep your membership until the end of the month you've paid for.
We don't refund partial months, except as described below or where the law requires.

Founding Family Happiness Guarantee

Joining a new community is a big decision, and we want you to feel confident becoming one of our Founding Families. If you join as a founder and decide within 14 days after your first visit that we're not the right fit, simply let us know. We'll cancel your membership and refund the rest of your current month, prorated by day.

Sessions, workshops, series and events

Canceled in time (see our Cancellation policy): anything you paid for on its own is refunded to your original payment method. A session from a membership or pack comes back to your account.
Canceled late, or a no-show: no refund.
Canceled by us: a full refund, or the session back in your account.

Session packs, gift cards and gifts

Session packs, gift cards, gifted sessions and gift memberships never expire and carry no fees.
They're non-refundable once bought, except where the law requires.
A gift card balance under $15 can be paid out in cash on request.
Session credits we give you instead of a refund never expire.

Boutique

Return unused items with their tags, in their original packaging, within 14 days of purchase or pickup, with your receipt or order number. We'll refund your original payment method, or exchange the item if you'd rather.
Sale and final-sale items are marked and can't be returned. Gift cards, food and opened personal care items can't be returned either.
If something is damaged or wrong, tell us within 14 days and we'll replace or refund it.
Online orders are pickup only, so please bring returns to the boutique at 408 Hartz Avenue.